• Be Business led - not technology led
• Develop close co-operation between individual users and the technical support staff
• Define the generic benefits:-

• efficiency (cost savings)
• effectiveness (higher return on assets)
• strategic advantage (business growth)

• Be explicit about expectations and proactively manage expectations throughout the organisation
• Pay attention to the quality of your plans - both strategic and operational
• Involve the right people in the process employed to formulate the strategic and operating plans
• Revise and update the plan to keep it relevent and on course

• Delegate strategy formation in its entirety to a consultant (either external or internal)
• Relegate the "human" issue to "later"
• Expect the world to stay the same while you implement your strategy